TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Keep each other safe on the road this Easter


Police and Waka Kotahi are asking drivers to slow down and be patient over Easter.

Wouldn’t it be amazing if everybody got where they were going on the road this holiday without incident and without injury? And most importantly, alive,” asks Superintendent Steve Greally, Director: National Road Policing Centre.

“That should be the norm and something we expect. That’s what Road to Zero is about – a vision of no deaths on the road.

“And that will take all of us – Police, our partners like Waka Kotahi, and every single driver and rider every time they are on the road.

“Our safety messages remain the same; slow down – take your time and take breaks, wear your seatbelt, don’t drive impaired by drugs, alcohol, or fatigue, and never drive distracted – keep your focus on the road.”

“It’s important people don’t get complacent when they’re driving. The fact is you’re operating a one and a half tonne vehicle, at relatively high speed. And the consequences of that can be devastating, it can mean a lot of pain and heartache. It’s just not worth it.”

Waka Kotahi Director of Land Transport Kane Patena says the roads are expected to be very busy over the long weekend, and motorists are encouraged to visit the Waka Kotahi Journey Planner website before they travel for real-time travel information, and updates on delays, roadworks and road closures.

Journey Planner(external link)

“Some congestion and delays are inevitable in peak times, but if everyone leaves plenty of time for their journey, drives to the conditions and plans ahead before leaving home, there will be less frustration and everyone can concentrate on arriving safely at their destination,” Mr Patena says.

“Allow plenty of time. You’re on holiday, there’s no need to rush. Everyone deserves to get where they are going safely on our roads. We all make mistakes while driving, but simple mistakes shouldn’t result in deaths or serious injuries.”