CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Loop Road resurfacing solution set for spring


Waka Kotahi NZ Transport Agency is asking people traveling through Northland for their continued patience, as road resurfacing works needed at the Loop Road Safety Improvements project site, will now take place in spring.

Waka Kotahi discovered an issue with the newly laid road surface between Lookout Hill and the Loop Road intersection in 2021. A section of the new road surface was assessed as not meeting the required quality standards and therefore needs to be resurfaced during the upcoming construction season, starting spring.

To keep the road usable over the wet winter months, Waka Kotahi will lay a temporary seal on this section of road. This work is currently underway, with the temporary sealing completed last Friday, and road marking scheduled for the next suitable period of fine, dry weather.

The spring remedial works will complete stage one of the Loop Road safety improvements project, that has already significantly improved the safety of SH1 South of Whangarei – a critical freight and forestry route, and the busy Loop Road and Portland Road intersections.

Stephen Collett, Regional Manager Tāmaki Makaurau me Te Tai Tokerau at Waka Kotahi, offered an apology to local residents and those who use this part of SH1 regularly.

"Waka Kotahi would like to apologise for the inconvenience this issue has caused. We understand people are keen to see this work completed as soon as possible,” he said.

“Waka Kotahi has been working closely with our contractor to land at the right solution, and an agreed remedial plan is now in place for this critical part of Northland’s transport network.

“Unfortunately, we have arrived at the solution at the same time as the rain and this work can’t be carried out over the wetter, winter months as the risk of water compromising the integrity of the base layers of the road structure is too high.

“The remedial works required are very weather dependent – with warm, dry conditions imperative when laying a permanent road seal.

“We understand locals and those who travel through the area will be frustrated to hear the repairs can’t take place until spring. However, we want to reassure people travelling through the area that we remain 100 per cent committed to ensuring the final product is a safe, fit-for-purpose road.”