CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Motorists advised to be prepared for Cyclone Cody to affect roads


Waka Kotahi NZ Transport Agency is encouraging people to check the weather forecast before travelling this weekend, with Cyclone Cody expected to hit New Zealand in the coming days.

While there is some uncertainty regarding the actual track of Cyclone Cody, MetService is currently forecasting that it will approach the country on Sunday and affect a large portion of the northern and eastern North Island and the upper South Island.

Waka Kotahi National Journey Manager Helen Harris is advising motorists across the country to be prepared for large swells on low-lying coastal roads, heavy rain and severe gales.

“We will be monitoring the situation closely and crews will be ready to implement any necessary road closures if the weather gets too dangerous for motorists,” Ms Harris says.

“With weather like this, we often see fallen trees, slips and debris on the roads. If the cyclone does hit the country as forecast, we can expect this to happen so people need to be prepared.

“Driving will be challenging in these conditions, so people will need to take extra care. Avoid travel if the weather gets very bad, but if you do need to travel then please drive to the conditions - keep speeds down, maintain a safe following distance and stay alert.

“Given strong gusts of wind are expected, people travelling in high-sided vehicles, caravans and motorcycles need to be particularly cautious and should consider delaying travel until the severe weather dies down, even if the roads are open.

“The weather can change quickly so people should check the forecast before heading out this weekend. We also encourage motorists to check our Waka Kotahi social media pages and Journey Planner webpage which is where we will provide updates about any incidents or closures on the state highway network.

Journey Planner(external link)

“If you come across any hazards on the roads, such as fallen frees, rockfall or flooding, please report this to 0800 4 HIGHWAYS so that we can get a crew out there as quickly as possible.”

Plan ahead for a safe, enjoyable journey. Keep up to date with: