CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Northern Gateway toll lifted to provide alternative free detour on SH1

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The toll on the Northern Gateway will be paused from 5pm Monday 30 January until 10pm Sunday 5 February (or until the state of emergency in Auckland is lifted).

It will provide motorists who need to travel, a reliable alterative to SH16 which is being affected by flooding and the Hibiscus Coast Highway on-ramp which is closed due to damage.

People are still being urged to stay home if possible. If travel is essential, ensure you exercise extreme caution and drive to the conditions. Be prepared for some road surfaces to be rough where rain has stripped top layers of the seal and watch for flooding and other debris on the road.

Northland and Auckland road closures as at 5pm:

  • SH1 Brynderwyn Hills: With additional slips occurring overnight and more wet weather forecast over the coming days, heavy traffic must use SH12 and SH14 as a detour while lighter vehicles will be able to use a sign posted local road detour. Traffic will be detoured until further investigations can be completed.
  • SH16 West Coast Road to Kahikatea Flat Road: Flooding between West Coast Road and Kahikatea Flat Road has caused this section of SH16 to close. There is a local road detour available, but further flooding could affect this route. SH1 remains a more reliable route at this stage.

Please check road and weather conditions before your journey:

Waka Kotahi Journeys(external link)

Metservice Weather Warnings(external link)

For more information on the Auckland storm event see:

Auckland Council(external link)

Auckland Transport(external link)

Civil Defence(external link)

Waka Kotahi is providing regular updates to the public as the severe weather continues to affect Aotearoa this week. Our Journey Planner page is updated by our traffic operations centres 24/7 to provide the latest available information on state highway closures and disruptions. Remember to refresh the page when checking the status of highways to ensure the latest updates are displayed.

Waka Kotahi Journey Planner(external link)

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