TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Reminder - Overnight closures SH1 between Taupō and Tūrangi from Monday 12 October


State Highway 1 between Taupō and Tūrangi will be closed from 7pm to 5am starting Monday 12 October until Friday 16 October.

The closure is required to allow Waka Kotahi NZ Transport Agency contractors to complete a new layer of asphalt on the road, both at Te Pōporo/Bulli Point and further north at Te Toki point.

Access south of the Taupō Airport roundabout, or north of the SH1/SH41 intersection will be for residents only while the road is closed. Emergency services will have full access through the work site if required.

Outside of the closure hours the road will be open for traffic in both directions as normal.

Detour information

  • From Tūrangi, the northbound detour will be via State Highway 41, on to State Highway 32 and then Poihipi Road to Taupō. Through traffic heading north should use SH32 to Tokoroa. The southbound detour will be in reverse.
  • For a journey between Tūrangi and Taupō the detour will add an extra 40 to 45 minutes over and above the normal 45-minute journey time via SH1 Tūrangi to Taupō. The total travel time is approximately 1.5hrs.
  • While the road closure will be in place from 7pm we would encourage motorists to complete their travel well before then as the contractors will be setting up traffic management from 6pm and this may cause delays.

New speed limits in place

The new reduced speed limits between Taupō and Tūrangi take effect from Monday 12 October 2020. 

More details can be found here: 
SH1 Taupō Airport to Turangi speed limits

Waka Kotahi thanks motorists for their patience. 


Plan ahead for a safe, enjoyable journey. Keep up to date with: