CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Restoring the road to Raglan


Restoring road access on State Highway 23 (SH23) between Whatawhata and Raglan is urgently underway. This crucial link between Raglan and Hamilton was fully closed on Wednesday last week, following a serious slip on the section known as the Raglan Deviation.

Waka Kotahi NZ Transport Agency is now constructing a temporary diversion road around the slip site through private property.

The plan started to take shape on Friday, and after the Waka Kotahi team met with landowners, fence and tree removal began. Earthworks will be carried out over the next few days to create the new temporary road, which if at all possible will be two lanes wide.

“We are very grateful to landowners for their generous co-operation, and to Vodafone NZ for enabling us to work within close proximity of the fibre optic cable that runs through the site of the slump,” says Cara Lauder, Waka Kotahi System Manager for the Waikato.

The new temporary road will be raised to protect the cable, which is not exposed by the current slip. The cable is around 600mm deep. “While we cannot give a firm opening date at this stage, we want to assure the community that every effort is being made to create access as a matter of urgency,” Ms Lauder says.

"The temporary diversion road allows us the time we need to thoroughly investigate and plan the long-term restoration of SH23." 

The slump continues to move, and geotechnical testing, including drilling, is ongoing.

Meanwhile, while SH23 remains closed, our contractors are taking the opportunity to bring forward some planned resurfacing work to a steep section of the deviation further west. This work is scheduled to be carried out from Thursday 9 February until Saturday 11 February.

We will provide another update on the expected timeline as soon as we can.

The official detour route remains Ohautira Road, Waingao Road, Herschel Street, Ellery Street, Whatawhata Avenue, Ngāruawāhia Road, Horotiu Road to re-join SH23; please be careful and drive to the conditions, as it has tight, winding sections.


Monday 30  January: SH23 closed to one lane due to cracking

Tuesday 31 January: Crack became 300mm drop

Wednesday 1 February: Drop became slump. Geotechnical assessments underway. Road closed overnight and detour route established.

Thursday 2 February: Road closed to all traffic, while engineers continued to investigate severity of the situation and ongoing risk.

Friday 3 February: Plan actioned to construct a temporary diversion road.