TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Speed restrictions ahead for SH2 Esk River Bridge


The bridge over the Esk River on State Highway 2, north of Napier, will be reduced to a 30km/h temporary speed limit from Monday (29 August 2022).

Recent assessments have identified the bridge does not have enough capacity to sustain increased traffic demands. The bridge is 81 years old and wasn’t designed to carry modern day traffic, specifically, the number of heavy vehicles and the weight of these trucks.

While we understand this will be an inconvenience for road users, it is critical everyone complies with the temporary 30km/h speed limit to keep vibrations to a minimum to reduce the impact on the bridge structure and prevent further deterioration.

We are working through design options for repair, and further investigations are underway to determine the extent of the strengthening work required. Similar strengthening designs have been done in the past to address comparable issues and ensure the bridge remains in service and fit for purpose.

In the interim, before strengthening work is completed, single lane closures as well as further speed and/or weight restrictions may be required.  

We thank all road users for their ongoing patience.

The Esk River Bridge on State Highway 2, north of Napier.