TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

State Highway 35 to open 24/7 from tonight


From tonight (16 January), motorists will again be able to travel State Highway 35 (SH35) north of Gisborne, day and night.

Waka Kotahi NZ Transport Agency System Manager for Gisborne, Martin Colditz says the full reopening has been made possible thanks to the tremendous efforts from dedicated contractors and the local Waka Kotahi team.

“As soon as possible last week, our roading crews started working to ensure access was quickly restored.

“We’ve never seen so much silt covering this road before — it has been all hands on deck to clean up the highway and the road signage, which was also covered in mud,” says Mr Colditz.

“Temporary speed restrictions are still in place so people should allow extra time for their journey and drive with caution.

“Roading crews remain busy working up and down the highway, so please follow the speed restrictions to help keep everyone safe,” says Mr Colditz.

“I want to again thank all road users for their patience and understanding over the past week.  The adverse weather was out of our control but people’s cooperation made the clean up all the more possible.

“The highway is being regularly patrolled as further damage is expected, especially with further rain forecast this week.

“It’s important to note that we may have to reinstate restrictions down the track, if the ground moves and more damage is caused, so please keep a close eye on the conditions and the highway,” says Mr Colditz.

Motorists should continue to check Waka Kotahi’s Journey Planner(external link) before they travel and call 0800 4 HIGHWAYS to report any damage or safety issues on the highway.