TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Thunder, lightning - Hawke’s Bay and Gisborne forecast is not inviting!


People in Hawke’s Bay and Tairāwhiti-Gisborne are asked to take particular care on the roads in coming days, with a severe thunderstorm watch for this afternoon giving way to heavy rain watches from tomorrow (Thursday) afternoon through into Friday.

Waka Kotahi NZ Transport Agency Central North Island Regional Manager Maintenance and Operations, Jaclyn Hankin, says people should take care and avoid unnecessary travel.

“Heavy rain may cause streams and rivers to rise rapidly, which can result in road closures. Driving conditions might also be hazardous with surface flooding and poor visibility in heavy rain.

“People can mitigate reduced visibility by making sure they have a clean windscreen inside and out, using their headlights, wipers and demisters, reducing speed and maintaining a safe following distance.

“Expect the unexpected and remain alert. Check your intended route for hazards or disruptions before setting out using the Waka Kotahi interactive Journey Planner website and be prepared for unreported hazards, such as surface flooding, potholes, slips, downed trees, powerlines and fallen branches.”

Journey Planner(external link)

Wet roads can be slippery and motorists are advised to increase their following distances.

Ms Hankin says on a wet road, driving at the speed limit could be too fast for the conditions.

“You can lose control very easily in wet weather, especially if you have to brake suddenly, so slow down.”

The Waka Kotahi website has tips for driving in bad weather

For the latest Severe Weather Information, including Road Snowfall Warnings, visit the Warnings and watches page on the MetService website (external link)