CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Together we keep communities thriving


When a natural disaster strikes and a state highway is closed, the impact on local communities can be severe, particularly if that highway is the only direct link between regions.


This is exactly what happened in September when a rain storm closed State Highway 6 through Haast Pass for nine days and has resulted in ongoing closures.

The only direct link between the West Coast and North Otago, SH6 is critical in supporting the tourism industry, on which the economic prosperity of both regions relies.

With State Highway 6 closed, the detour is 937km or almost 11 hours driving back up the Coast, other Arthur’s Pass and down through the Mackenzie Country to Wanaka. For tour operators this has a significant impact on driver hours, schedules and the overall experience for their passengers.

For local businesses, it means lost revenue with tours being re-directed and freedom travellers avoiding the area because of confusion about whether the road is closed or not - all a reality of what happened with the slip at Diana Falls in the Haast Pass.

The West Coast - by the nature of its environment - is prone to slips, washouts and temporary road closures. However, the Diana Falls slip has caused the greatest community impact in recent years.

Keeping everyone well-informed with what is happening at the site and working closely on ways to improve communications, extend opening hours and limit disruptions has been important.

Soon after the event, community and tourism industry meetings were held throughout the West Coast and at Makarora and Wanaka. These were valuable in building a better understanding between ourselves and the community about what was happening at the site, dispelling myths circulating in the local communities and establishing a platform to get our messages out to the wider community.

With more than 200 individuals, businesses, associations and media on our database, we are now directly reaching more than 1200 stakeholders. Not only are we keeping everyone better informed but our stakeholders are critical in helping us to manage the site to keep everyone moving and both economies strong.

This type of community partnership means we better understand our customer needs and can work together to find solutions that enable our network, even after a disaster, to be as effective and efficient as possible while work continues to manage the slip.

The highway remains closed at the Diana Falls slip overnight from 7pm to 8am while we remove rocks and debris from the slip that is at risk of falling down. These closures will remain until permanent slip protection works can be installed from April/May next year.

To find out more about this project visit the website(external link).