TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Report a phishing scam

We're experiencing high volumes of reports due to a large-scale phishing campaign that is targeting New Zealanders. We appreciate your patience as we work through these reports.

A phishing scam is an email, call or text from someone pretending to be us. They’ll try to get your personal information (like your driver licence number or credit card details). They may trick you into paying for something that seems legitimate, like your vehicle licence (rego).

If you’ve received any communication from us that you think is suspicious, please let us know immediately.

Report a phishing scam form

We can confirm if it’s legitimate or a scam. The sooner we know about it, the faster we can act to protect you and everyone else.

How to spot a phishing scam

  • We don't send text message reminders.
  • We’ll only send you an email if you’ve contacted us first, or you’ve signed up to receive email notifications and reminders from us.
  • Genuine emails from us come from, or
    Scam email addresses may look similar, but won’t be correct (scam examples include,,,,
  • The email, phone call or text may be threatening.
  • It might be missing specific details that you’d expect us to know. For example, when we email you to say your vehicle licence (rego) is due, we include your specific details like your plate number, vehicle make and rego expiry date. Scammers don’t know that specific information, so can’t include it.
  • It might include buttons or links that are malicious and will take you to a fake website. Hover your mouse over buttons or links (but don’t click on them) to see if they’ll take you to a genuine government (govt) website.

Non-clickable links in our vehicle licence (rego) reminder emails

From December 2022 we're making the links in our rego reminder emails non-clickable, to help protect you from common phishing scams. We recommend you:

  • continue to follow the advice on this page to be sure an email you receive is genuine
  • go to our website and search for or click on Renew vehicle licence to be sure the transaction is legitimate.

If you think you’ve received something suspicious

  • Don’t click on any buttons or links in the email. Hover over them with your mouse to view the website address they’ll take you to.
  • Don’t give out your personal details, driver licence details or payment details.
  • Don’t reply to the email.
  • Send or tell us about the email by completing the Report a phishing scam form, then move the email to your junk folder in case we or the police need it later.
  • Check that your device is protected by anti-virus and anti-spyware.

You can also complete the form to report any other kind of suspicious communication.

If we confirm we think the communication is a scam, you can also report it to your local police, CERT NZ or Netsafe.

New Zealand Police’s information on scams(external link)

CERT NZ’s information on scams(external link)

Netsafe’s information on scams(external link)

Alternatives to clicking on buttons or links

If you've hovered over buttons or links in an email, and you're unsure whether you can trust them, don't click on them. Instead, you could try:

  • going to our genuine website ( and searching for the information or transaction you need
  • bookmarking our web pages or transactions you use often, so you don't need to click through to them from an email.

If you’ve provided your personal details

If you’ve provided your credit card or banking details

Contact your bank immediately and ask them to stop the suspicious payments. You may also need to request a new credit/debit card.

If you’ve provided your driver licence details

Contact us straight away to cancel your current photo driver licence card and arrange for a replacement (it will cost $38.20).

Cancelling the card will stop anyone from being able to use it.

Contact us