CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

If you’ve received any communication from us that you think is suspicious, complete this form immediately.

If you can’t upload the email or provide a screenshot, please make sure your description below clearly explains the scam email details. Note sender address, date and time received, what actions have you taken, and any other notable details.

To help assist with the technical analysis, you can email the raw source code and complete header information directly to

Would you like us to contact you about the communication you’re reporting?
(Please note: owing to the high number of reports we receive, we may not be able to respond unless you have provided the potential scammer with personal details, such as bank account number or driver licence)
Have you reported this incident elsewhere?
Can we share this information about the scam with our partner agencies?
(Your personal details won’t be shared)