User experience of the land transport system is a wide-ranging benefit. It considers how all people experience the transport system, including vulnerable groups, and how different modes are experienced. 

Perceptions of safety also impacts user experience, with some overlap between this benefit and benefit 2.1 Impact on perceptions of safety and security.

2.1 Impact on perceptions of safety and security

Experience might include comfort, ease, convenience, crowding, how long it takes to travel and network condition.

This benefit may be identified for transport investments or programmes that improve user experience as a primary benefit or co-benefit, including maintenance of roads, bus service design, capacity of infrastructure, cycling and pedestrian facility design, the ease with which people can connect between modes, urban design and urban form, and design of transport infrastructure and facilities.

The beneficiaries of this benefit are all users of the land transport system, sometimes with specific focus on targeted groups, including children, elderly people, pedestrians and people with disabilities.

Public transport user experience is monetised through changes in infrastructure, service, and vehicle features, and existing users’ experience due to changes in demand for public transport (crowding). For pedestrians and cyclists, the user experience of higher quality new or improved facilities is monetised. Monetised aspects of this benefit for road users may also include the value of reducing driver frustration through construction of dedicated passing lanes, and the comfort and productivity gains of sealing an unsealed road.

Quantitative measures associated with this benefit include people and traffic throughput across all modes, condition of the road and cycle network, pedestrian delay and travel time. 


10.1.1 People – throughput of pedestrians, cyclists and public transport boardings#

(Repeat) 2.1.1 Access – perception#

10.1.2 Pedestrian delay#

10.1.3 Ease of getting on/off public transport services#

10.1.4 Network condition – cycling#

10.1.5 Network condition – road#

10.1.6 People – throughput#

10.1.7 People – throughput (Urban Cycleways Programme)#

10.1.8 Traffic – throughput#

10.1.9 Travel time#

Measures marked # are quantitative.

For more information about these measures see Land Transport Benefits Framework measures manual.

Land Transport Benefits Framework measures manual


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