TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

NLTP update – March 2018


On 15 February, the Minister wrote to the sector providing more information on the Government’s investment priorities and an update on the development of the draft Government Policy Statement on land transport (GPS) 2018.

The Minister indicated in his letter that the draft GPS is expected to be released in March. As you consider the draft GPS, we will support you by providing an updated Investment Assessment Framework (IAF) and an updated State Highway Investment Proposal (SHIP) soon after the draft GPS is released. Your local Transport Agency team will also continue to provide the necessary support to help you finalise your Regional Land Transport Plans (RLTPs) before submitting them to us on 30 June.

This month our assessors have been moderating your final bids for continuous programmes funding. Moderation is important as it ensures there is a consistent approach to assessment and prioritisation of all bids across the country. The final moderation session for continuous programmes will take place in early March. Your local assessor will have let you know that an assessment summary of your proposal will be available in Transport Investment Online (TIO) by the end of March/early April.

Indicative allocations of funding for continuous programmes will be considered in late April. An assessor will contact you regarding your funding outcomes.

You’ve asked for more information about continuous programmes moderation so we have prepared some frequently asked questions to help explain the process.

The final bids may need to be reviewed if there are significant changes proposed to the GPS or in your RLTPs. We will contact you if this happens to let you know what this may mean for your bids and to ensure a smooth process for any late changes.

We look forward to continuing to work closely with you during the coming months to finalise your RLTPs and long term plans and develop the NLTP to deliver a safer, better connected and easy to use transport system. You can view the timeline of activity and key milestones that lead to the NLTP’s adoption on 31 August 2018.