CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

NLTP information for councils in relation to COVID-19

The COVID-19 pandemic continues to impact on the revenue and costs for both councils and the National Land Transport Fund (NLTF), creating considerable uncertainty.

The COVID-19 disruptions are causing higher public transport operating costs, lower National Land Transport Fund (NLTF) and public transport fare revenue, as well as increased project costs through supply chain delays, material and labour shortages, and other expenses.

We’re asking that councils continue to forecast, submit claims and request any funding adjustments through Transport Investment Online (TIO) in the usual manner. This will ensure we manage NLTF cash flow, approve funding for new projects or accommodate cost increases for existing projects in a timely way.

While there is no change to existing requirements, both the NLTF and councils are facing greater financial constraints than existed at the beginning of the 2021-24 NLTP.

We’re working with the Ministry of Transport and Treasury on the COVID-19 impacts on public transport and keeping them informed of other related costs and revenue reductions. While we’ve not received any Crown funding for the impacts of the Delta outbreak, we’re better prepared than we were in April 2020, given our improved access to debt facilities.

Continue to forecast as accurately as possible

We’re asking councils to monitor costs and forecast the timing and size of funding needs as accurately as possible. When this information is entered into TIO’s Programme Monitor please provide an explanation in the comments box, if the forecast is not in line with claims to date.

Robust forecasting, including any changes to services or deferral of projects, is a fundamental part of managing councils forward funding requirements from ratepayers, Waka Kotahi and other sources.

For Waka Kotahi, it is critical to our debt, cashflow management and ability to approve projects or cost increases to existing projects.

Prompt requests for adjustments and release of surpluses

We’re also asking that councils inform their Investment Advisor as soon as possible of any adjustments and release any surplus funds.

Requests for new funding for improvement projects

We will continue to consider all applications for funding of activities through the NLTP in the usual manner. Investment decisions will be subject to the usual policies and processes.

If there is a cost increase because of the pandemic then we ask that councils inform their Investment Advisor, clearly distinguishing between COVID-19 other cost increases.

Existing funding commitments

We’ll continue to fund all activity class work programmes currently funded and underway where they remain within their approved amounts. We recognise that councils may not have the usual resources to hand during the pandemic which could result in delays in submitting claims and other reporting. It is beneficial to continue to claim promptly if possible.

More detail can on claims and forecasting processes can be found in the NLTF investment claims and obligations policy in the Planning and Investment Knowledge Base