TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Movement and place classification resources

All RCAs are expected to have a current ONF classification in place already. This base information will work as a key input into any future network classifications and assist with highlighting any operational gaps for delivery to achieve strategic objectives.

Movement and place classifications should reflect how the network is intended to operate today.

The ‘movement’ emphasis has shifted from a focus on the volume of vehicles to the functional importance for moving people and goods, by any mode.

There may be a disconnect between the planned function of the network, and how it is used currently. This disconnect may trigger changes to how its operated, or its design, so it can re-align with its intended function.

An example is ‘rat-run’ routes where streets intended to function as local streets are used as commuter routes. While operating as a connector, the intended function is still a local street, and this is how it should be considered.

Relationship of roles for Design and Planning with Movement and Place

The One Network Framework provides a common language for all practitioners involved in transport system and land-use planning and design.

Four coloured circles showing the overlapping of movement, place, design and planning in the ONF framework

Collaboration quadrant