TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi is working hard on a long-term recovery plan for State Highway 35, following extensive damage from weather events in March and April. Our priority is maintaining access to communities along the route, recognising that all who live and work on the coast rely on this roading connection as an important lifeline.

This access needs to be maintained while we carry out major repairs at approximately 15 sites and minor repairs at around 800 sites. These sites include a number of SH35 resilience and SH35/SH2 passing opportunities projects that were underway or due to start, such as work at Tatapouri Hill (which will get back underway in October) and Busby’s Hill.

With major design works, consents and extensive culvert work to complete, as well as the region’s business-as-usual state highway work, we have a big job ahead of us. We are working through how and when we will address each site, with much of the work unable to get underway until the drier construction season later this year. This includes the unsealed sections of highway that need suitable weather and temperatures for asphalt to be laid.

This page will be used to provide updates on the recovery planning and timeframes.