TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

We are working closely with the Tararua, Ashhurst and Palmerston North communities to ensure local voices are heard on this project.

We will continue to hold community information sessions to keep the community updated on where the project is at, and will  ensure locals have the opportunity to apply for jobs on the highway.


A dedicated project team is implementing traffic mitigation measures in Ashhurst.

Ashhurst traffic mitigation


The Woodville community and businesses have been particularly impacted by the closure of the gorge route. Work is ongoing to maintain the access roads around the Saddle Road, and Waka Kotahi has realigned Woodlands Road to route traffic to and from the Saddle Road via Woodville to ensure the town remains a viable stop-over destination for through traffic.

Community Liaison Group

A Community Liaison Group meets regularly with the project team and includes members of the Tararua, Woodville and Ashhurst communities, as well as representatives from affected sectors and local councils.

Find out more