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Report your concerns about non-compliance

Our duty is to keep the public safe on our roads. We do this by making sure that regulated parties comply with the Land Transport Act.

If you have a compliance concern about an individual or organisation we regulate, you can email us on

Or if you want to talk it through, you can call 0800 468 244. This phone-line is free, anonymous and available 24/7. It’s operated by Crimestoppers, an independent charity which runs integrity lines for a range of organisations. They’ll pass on all information to us to follow up and we’ll ensure it is acted on appropriately.

If your concern relates to criminal activity, please contact the Police.

Or if you have a complaint about how the Transport Agency handled a matter, please see our complaints page.

Waiting to hear from us?

WoF alert – customer enquiry

If you received your WoF from a business that has been recently suspended and you haven’t received a letter from us, please fill in this form and we’ll send you out information about what you need to do.

Alternatively, you can call our contact centre.