SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Resources

Displaying 1 - 10 results of 15 for ""

Research Note 009 Impact of half price public transport fares – a research note

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

A survey run over three months up to August found that half price fares generated an additional 7% journeys on public transport, 1% were completely new, 3% came from car/taxi and 3% came from walking or cycling.

Research Report 690 Transport experiences of disabled people in Aotearoa New Zealand

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

This research was commissioned because there is insufficient current, fully representative knowledge about disabled people’s lived experiences of the transport system across the whole of New Zealand, and what opportunities exist to enhance those expe…

Research Report 678 Impacts of a public sector e-bike scheme: Final evaluation report

Published:
Category: Inclusive access , Research programme , Research & reports

Waka Kotahi launched the public sector electric bike (e-bike) purchase support initiative in late 2019 to make e-bikes more affordable for public sector employees, and to provide an example for other sectors to follow.

Research Report 676 Latent demand for walking and cycling

Published:
Category: Inclusive access , Research programme , Research & reports

This research was undertaken to help inform network planning for walking or cycling which is commonly undertaken with limited evidence or unreliable data.

Research Report 672 Leveraging transport disruption to influence change

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

This research was commissioned to identify learnings from prior, major transport disruptions to provide insights on the best approaches for bringing about positive and sustained changes in people’s transport behaviours arising from the COVID-19 pande…

Research Report 688 A pathway towards understanding Māori aspirations for land transport in Aotearoa New Zealand

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

Previous research has indicated gaps in transport access for Māori (and Pacific people) which need to be further specified and closed to ensure equity of outcomes and proper recognition of the treaty partnership between Māori, Waka Kotahi and the wid…

Research Report 666 Social impact assessment of mode shift

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

This research was commissioned to inform decision-makers about the social impacts of mode shift, and to enhance the likelihood that benefits will be equitably shared.

Research Note 005 Bilingual traffic signage – a research note

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

As part of fulfilling the objectives of Te Reo Rangatira to ensure Te Reo Māori is visible, empowered, heard and spoken, Waka Kotahi is undertaking a programme of work enable and implement more Te Reo Māori on traffic signage.

Research Report 674 Mode shift to micromobility

Published:
Category: Inclusive access , Research programme , Research & reports | Audience: General

The performance of the transport network can be improved by anticipating the impacts of new micro-mobility technologies and how the introduction of new modes may be managed to optimise benefits.