The purpose of this research was two-fold: 1) to provide evidence-based recommendations that identify the Transport Agency's customers' key information needs, and 2) to provide best-practice guidance on ways the Transport Agency can best offer and 'push' the delivery of multimodal travel information that is tailored to individuals.
This research was carried out in three stages, between November 2012 and June 2013:
This report describes the above work and provides recommendations for potential future actions.
21 January 2014
Page 38, top row of table, 'AA Roadwatch', corrected to show a tick in the 'Web cams' and 'Planned Roadworks' columns.