CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

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Total Mobility around New Zealand: a regional guide

An overview to using the Total Mobility scheme and contact information for regions operating the scheme in New Zealand.

Information for visiting another region in New Zealand

  • If you are from Auckland, Wellington, Christchurch, Otago, Waikato, Hawke's Bay, Manawatū– Whanganui, Nelson/Tasman, Marlborough, Bay of Plenty, Northland or Taranaki where an electronic card is used, you will need to obtain vouchers before you travel to a region where an electronic card is not available.
  • Contact the regional council at least 10 days before a planned trip, which will allow time for vouchers to be posted if required.
  • When travelling in another region please advise the driver you are from out of town and are using a card and/or vouchers from your home town.
  • You must present your total mobility card and/or vouchers to the driver at the start of the trip.

Restrictions to the Total Mobility scheme in New Zealand

  • The subsidy can only be accessed when travelling with approved transport operators (refer to transport operators section in each region below).

  • No blue vouchers (for group travel and where payment is not made by a scheme member) issued outside your region will be accepted.

  • Total mobility may not be used for travel that is undertaken as part of your work or that is paid for by another organisation such as ACC or DHB.

  • Return trips are not covered by one transaction. Separate transactions must be made for each one way trip.

  • No waiting time is subsidised, unless specified in individual regions restrictions below.

  • Passengers may travel where total mobility services are provided so long as no more than the local maximum fare is charged to the regional council.