CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Riding responsibly

An introduction to riding responsibly

You must obey the road rules. The Land Transport Act 1998 defines vehicles to include bikes, and says ‘A person may not drive a vehicle, or cause a vehicle to be driven, carelessly or without reasonable consideration for other persons’.

Following the rules means you will behave predictably, in a way that avoids causing harm, is consistent with the road rules, and shows patience and care for all people. Riding responsibly includes:

  • obeying give way rules, road signs and markings
  • using hand signals
  • passing other people safely and without startling them
  • keeping left when it is safe
  • riding so that no more than two riders stay side-by-side
  • not riding distracted or impaired
  • not riding on footpaths (exceptions apply).

Don’t ride distracted or impaired

Riding or driving while distracted is illegal. You must not use your phone while riding.
Avoid riding while under the influence of alcohol or drugs to an extent that stops you having proper control.

Ride defensively

It is your responsibility to be aware of hazards. Scan for hazards and be ready to deal with them. Hazards can come from the road and environment around you, and from the people you share the road with.

People make mistakes. Check other people have seen you, such as by trying to make eye contact. People on foot can move unpredictably, particularly children, and drivers sometimes don’t see people on bikes at intersections or when they open car doors.

A cycle skills training course is a great way to gain confidence and skills to help you stay safe on the roads. Go to the BikeReady website to find out more: bikeready.govt.nz(external link)