TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Sharing the road with overdimension vehicles

Sometimes you’ll see overdimension vehicles, such as vehicles carrying buildings, on the road. Because of their size, and because they travel slower than other vehicles, you need to be careful when driving near them.

  • You'll usually have advance warning of extremely large vehicles, as they have pilot vehicles travelling with them to warn you. Oversize vehicles will also have hazard panels, beacons and flags.
    Pilot vehicles 
  • Slow down and be prepared to do what the pilot vehicle tells you to do.
  • Be patient – a few minutes of travelling at a slow speed is better than risking a crash.
  • Be careful when passing and only pass when it’s safe and legal to do so. Remember that wide or long loads can make passing more difficult.
    Passing