TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Following trucks and buses

  • Remember the 2-second rule - following too closely will make it hard for you to see ahead, give you less time to stop and may put you in the truck or bus driver’s blind spots.
  • In wet weather, increase your following distance to 4 seconds. This will keep you away from any water spraying from the wheels and give you more time to stop.
  • Drivers of buses and trucks often have large blind spots behind and at the side of their vehicle. Stay far enough back so you can be seen in their side mirrors. If you can see their mirrors, they can see you.
A four lane road. A truck is travelling southbound in the right lane. A white car is also travelling southbound in the left lane, behind the truck. The use of red shading around the truck shows where its blind spots are.

Truck drivers’ blind spots

Overtaking trucks and buses

It takes several seconds longer to pass a truck or bus than it does to pass a car. Make sure you have plenty of clear road ahead to safely pass without going over the speed limit.



If you can’t see the truck or bus driver in their side mirror, they can’t see you.

Oncoming trucks and buses

Trucks and other large vehicles take up more room on the road. They may not always stay entirely in their own lane around bends and intersections.

When driving past a truck or bus travelling in the opposite direction, keep firm control of the steering in case of any air turbulence.