CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Emergency works guide

Emergency works guide [PDF, 381 KB]

The purpose of the Waka Kotahi NZ Transport Agency's Emergency works guide is to explain the following for emergency works funding:

  • application and approval process
  • emergency works management reporting.

The Emergency works guide has been developed to clarify the policy, process and procedures for emergency works funding.

The audience for this guide is:

  • Maintenance & Operations and Suppliers
    • Network Managers
  • Programme & Standards
    • Asset Investment Advisors (AIA)
    • Programme & Performance Team

Forms and templates

Emergency works accept / decline form [DOCX, 133 KB]

Emergency works application form [DOCX, 156 KB]

Emergency works schedule [XLSX, 29 KB] - itemised work for an initial response and re-instatement (example)

Emergency works funding request form [DOCX, 82 KB]

More information

An explanation of emergency works:
Planning and Investment Knowledge Base site

Examples of emergency works and improvement activities [PDF, 1.3 MB]

How to collect and store files and documents in InfoHub (Waka Kotahi internal document management system):
Working with funding applications and variations in InfoHub [PDF, 185 KB]



For further information contact Emergency Works on