CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Emergency works guide

Emergency works guide [PDF, 381 KB]

The purpose of the Waka Kotahi NZ Transport Agency's Emergency works guide is to explain the following for emergency works funding:

  • application and approval process
  • emergency works management reporting.

The Emergency works guide has been developed to clarify the policy, process and procedures for emergency works funding.

The audience for this guide is:

  • Maintenance & Operations and Suppliers
    • Network Managers
  • Programme & Standards
    • Asset Investment Advisors (AIA)
    • Programme & Performance Team

Forms and templates

Emergency works accept / decline form [DOCX, 133 KB]

Emergency works application form [DOCX, 156 KB]

Emergency works schedule [XLSX, 29 KB] - itemised work for an initial response and re-instatement (example)

Emergency works funding request form [DOCX, 84 KB]

More information

An explanation of emergency works:
Planning and Investment Knowledge Base site

Examples of emergency works and improvement activities [PDF, 1.3 MB]

How to collect and store files and documents in InfoHub (Waka Kotahi internal document management system):
Working with funding applications and variations in InfoHub [PDF, 185 KB]

 

 

For further information contact Emergency Works on emergencyworks@nzta.govt.nz