The Transport Agency conducts benefit realisation reviews (formerly post-implementation reivews) every year on a small sample of completed projects or packages that it has invested in. Although PIRs are not drawn from a statistical sample of projects, they do allow the agency to compare the planned benefits and costs of a project with the actual outcomes achieved.
The Review Programme has three components, contract management reviews (CMR), lessons learnt reviews (LLR) and special purpose audits (SPA). The overarching objective of the review programme is to ensure that contracts placed through our Transport Services division are executed as specified in the contract documentation and that both the Transport Agency and our suppliers learn from the work we do together. We strongly believe that the reviews encourage improved delivery on behalf of our customers and foster a culture of learning and continuous improvement within the roading industry.
Contract management reviews (CMR) are aimed at providing information to NZ Transport Agency stakeholders, including customers, suppliers and partners, on our programme for the review of asset improvement and asset management contracts placed through our Transport Services division.
Every quarter we carry out a survey of around 1000 people across New Zealand to determine how customers' perceptions and experiences of the State Highway network are tracking. This is the State Highways Customer Experience (SH UX) survey.
The results from these surveys are available to our staff and partners. For information about the survey or access to the online portal, please contact us.
Projects should all undergo monitoring, asset management plan reporting, NOC monitoring, post implementation reviews, etc as required to ensure investment objectives or return on investments have been achieved. Further information for projects can be found on the benefit realisation page.
When undertaking your post-implementation, there are technical requirements that may be relevant to your project that will need to be considered and included.
To ensure you are completing all steps correctly when you are building your business case, follow the table below. Not all of these technical requirements are needed for all projects but it will give you a good overview of what you may need to consider.
This table outlines, by subject matter, what these requirements are and where you can go to find the relevant information.
For further information or advice, contact the relevant team.
|Subject matter||Technical requirement||Information||Contact|
|Economics||Economic viability - detailed benefits||Economic evaluation manual
||Outcome Planning team|
|Outcome delivery - detailed benefits by benefit type||Economic evaluation manual
Follow the Road safety audit procedure - post construction
Note: guidelines relating to the process for consideration of the issues raised by the RSA process are also contained in the Project management manual SM011
Safe system compliant roadside/median
Signs and markings review
|Transport modelling||Benefits realised||Transport model development guide
||Outcome Planning team|