CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Transport Investment Online (TIO)

Transport Investment Online (TIO) user guides

Many of the TIO user guides which are currently accessed via TIO are slowly being replaced with modules in the Learning Zone. Transport Agency staff can access these modules through link). Transport Agency customers can access the modules by sending an email to with your name, email address, title and Transport Agency contact name. 

You can also access some of the user guides through TIO, these links remain below. 

You may find some of the below user guides relevant and helpful to the task you need to complete in TIO. 

Contact us for further information(external link).