CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Introduction

New Zealand’s land transport network can create significant benefits for people and communities by providing connections and access to goods and services, and social, educational, employment and recreational opportunities. However, transport activities can also create adverse impacts through severance, noise and visual impact, and changes to community identity and character.

It is our responsibility to enhance the positive effects and minimise the negative effects of our activities on people and communities.

Te Kāpehu, our strategic direction, says ‘The wellbeing of our people, community and planet are at the heart of everything we do.’ This reflects the Land Transport Management Act 2003 requirement that we must ‘exhibit a sense of social and environmental responsibility’ in undertaking our work.

We are moving from simply meeting the requirements of the Resource Management Act 1991 to avoid, remedy and mitigate the social impacts of our activities, and now aim to become a lever for improving social opportunities and outcomes. In this aim we are guided by Toitū Te Taiao – Our Sustainability Action Plan, and our broader outcomes strategy and framework. 

Toitū Te Taiao – Our Sustainability Action Plan
Broader outcomes

Our policy

Our policy on social values can be found in: