TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Key result area guidelines

The network outcome contract (NOC) specifies the key results areas (KRA) and key performance indicators (KPI) to be measured to evaluate the overall performance of the Contractor.

Version 6.01 of the KRA performance framework guidelines remains in effect until 30 June 2022, and is to be used for the year end KRA performance assessments.

KRA performance framework guidelines v6.01 [PDF, 1.1 MB]

Version 6.06 of the KRA performance framework guidelines comes into effect from 1 July 2022 for the financial year 2022–23.

KRA performance framework guidelines v6.06 [PDF, 1.3 MB] 

Framework refresh and consultation

The KRA Framework evolves over time to align to the strategic direction or specific improvement areas where Waka Kotahi would like to focus.

Updates happen prior to the start of the financial year in which they go live for the Contractor.

A consultation process was carried out in January and February.

A document summarising the feedback and resulting changes is now available.

KRA Framework refresh 2022–23 report [PDF, 516 KB]

Thank you to everybody that engaged in the consultation phases.

Resource Efficiency and Waste Minimisation Key Performance Indicator

We have developed a data collection form to support the Resource Efficiency Policy and the Resource Efficiency & Waste Minimisation (REWM) Key Performance Indicator (KPI) measure, under the July 2022 Waka Kotahi KRA Performance Framework Guidelines.

Resource efficiency and waste minimisation data collection form

If you have any questions or requests for guidance about the REWM KPI or the form, contact environment@nzta.govt.nz

REWM KPI roadshow

In May 2022 our IAG KRA-sub group session focused on the new Resource Efficiency KPI. Several presenters kindly shared tools and tips and experiences, including: 

Thank you to our presenters for sharing their time and valuable insight. A recording of the session is available here.

Highway incident management protocol memorandum of understanding

The purpose of the memorandum of understanding is to ensure Waka Kotahi NZ Transport Agency and Emergency Services have a common operational protocol to deal with incidents on the highway to ensure the effective and efficient resolution of incidents.

Emergency procedures and preparedness plan (EPPP) template

Waka Kotahi recognises the need to provide a consistent approach to managing incidents across our network and the importance of our contractors response during these events.

The template defines the roles, practices and procedures in preparation for and during an incident response and should be completed in collaboration with our NOC teams.

Emergency procedures and preparedness plan (EPPP) template [DOCX, 12 MB]

Waka Kotahi approach to resilience

State highway network outcomes contract visual audit guideline

The guideline provides guidance on interpretation of the operational performance measures (OPM) within the network outcome contract and describes how these should be assessed in the field.

State highway network outcomes contract visual audit guideline

Specification for design, construction and maintenance of cycling and shared path facilities

This specification details the Waka Kotahi requirements for the design, construction and maintenance of cycling and shared path facilities on the state highway network.

Specification for design, construction and maintenance of cycling and shared path facilities

Winter services requirements

The Winter service requirements details the operational requirements in place in order to deliver the required level of service within those areas where winter weather conditions have an impact on the operation of the network.

Winter service requirements [PDF, 345 KB]

Z series

The following Z series are referenced within the NOCs:

For further information contact SDDNetworkOutcomesContractCGG@nzta.govt.nz