CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

About us

The Performance Management team provides information and support to stakeholders across Waka Kotahi NZ Transport Agency to help drive world class, consistent performance in the management of our assets.

We work to develop the Highways and Network Operations group's commercial intelligence, measurement and monitoring capability with respect to the cost of maintenance and renewals. This capability ensures we deliver a performance-driven service, which represents value for money across the state highway network. We also champion best practice data and information management and usage to ensure our data, processes and documentation are robust, relevant and timely and inform decision-making processes.

The Performance Management team provides information and analysis in relation to:

  • Network condition and performance
  • Network usage and demand
  • Network dimensions
  • Network asset register
  • Performance of suppliers of network operations, maintenance and renewals
  • Operations, maintenance and renewals cost of service and value for money
  • Performance comparators
  • Opportunities for network performance improvement
  • Quality and accessibility of HNO process and guidelines
  • National asset information governance
    • This contains information related to the governance of asset information changes in HNO asset systems including:
      • the process for requesting changes to asset information
      • continual improvement and review of asset information held
      • links to material about asset information.

For further information contact HNOperformance@nzta.govt.nz.