TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Road safety hardware (RSH)

Effective road safety hardware such as permanent and temporary barrier systems, frangible lighting columns and breakaway devices are used to provide forgiving roads and roadsides. Read more on the Road safety hardware page of the Transport Agency website, which includes information on road safety barrier systems, road lighting columns, traffic sign supports and standard drawings.

Road safety barrier systems

Road safety barriers are designed to provide a high level of road safety by containing and redirecting errant vehicles and thereby preventing them from leaving the road. A range of barrier systems are available for use in both permanent and temporary situations. All road safety barrier products must be accepted by the Transport Agency for use on state highways. For further information on road safety hardware systems accepted for installation on the state highway network, please refer to Road safety barrier systems specification M23.

Traffic sign supports

Large traffic signs represent a significant roadside hazard. To mitigate the risks associated with these necessary roadside objects, the Transport Agency has developed technical advice in consultation with industry in relation to the selection, installation and maintenance of passively safe (or frangible) traffic sign supports. All traffic sign support systems must be accepted by the Transport Agency for use on state highways.

Standard drawings

The Transport Agency has developed standard drawings in response to particular site constraints to assist designers in achieving safe road safety barrier designs. Most relate to information found in an associated technical memorandum or specification.

For further information contact trafficandsafety@nzta.govt.nz.