SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Safe System for road users

Road to Zero is a ten year strategy with a focus to reduce the number of people killed and seriously injured on our roads and streets. It is underpinned by the Safe System approach to road safety.

The Safe System recognises that people make mistakes and are vulnerable in a crash. Mistakes are inevitable - deaths and serious injuries from road crashes are not.

To make New Zealand’s roads safe for everyone, one of the key actions is we embed the Safe System principles into our guidelines and standards.

A network of safe roads and streets starts with good planning. Infrastructure is expensive and long lasting, so it is important to get it right. This means that the standards and guidelines that direct our efforts and form the basis of infrastructure design must have the Safe System principles embedded within them and contribute to liveable towns and cities.

Our road planning standards and guidelines should naturally lead transport planners, designers and engineers to Safe System outcomes. We want safety interventions that are designed to fit appropriately within their context, that cater for all users and that recognise that roads and streets have a place function as well as a movement function. We want urban streets designed in a way that not only reduces harm, but that can improve health by making our communities feel encouraged to walk and cycle.

Road to Zero – NZ’s road safety strategy

For more information, email roadtozero@nzta.govt.nz

Safer Journeys for motorcycling on New Zealand roads

The Safer Journeys for motorcycling on New Zealand roads guide was developed to provide road controlling authorities, practitioners and policy makers with best practice advice to help identify, target and address key road safety issues on high-risk motorcycle routes.

Safer Journeys for motorcycling on New Zealand roads guide

High-risk rural roads guide

The High-risk rural roads guide was developed to assist road controlling authorities in targeting road safety improvements on the highest risk sections of New Zealand’s rural roads (those with a posted speed limit of 80km/h or more) by using best value for money initiatives and providing a nationally consistent application of proven countermeasures.

High-risk rural roads guide

High-risk intersections guide

The High-risk intersections guide introduces a new way to identify high-risk intersections and, using the Safe System approach, provides best practice guidance on reducing deaths and serious injuries at high-risk intersections.

High-risk intersections guide

For further information, contact trafficandsafety@nzta.govt.nz

Safe System audits

Guidelines for Safe System audit procedures in New Zealand. It updates and replaces the road safety audit procedures for projects guideline.

Safe System audits