TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions


Waka Kotahi NZ Transport Agency acquires property interests (land and/or property rights) to enable the construction of transport projects.

The property interest acquired is generally the freehold or leasehold title. Other interests obtained may include air or strata rights, spoil disposal, easements, licences for temporary entry or survey access.

Once that property interest has been acquired, the interest will either go directly into the project for use or be held till the date it is needed for project use. Waka Kotahi will provide the day to day property management of the property during this “held” period.

We have regionally based Property Managers who manage the property management programmes for Waka Kotahi. Key areas of focus are:

  • general maintenance activities to ensure properties are safe and meet statutory and environmental requirements, including Healthy Homes
  • negotiation with parties who may wish to lease the property
  • completion of lease or licence documentation to cover any use or occupation of the property
  • undertake any capital works to upgrade properties to improve the condition and usability of properties
  • ensure the property interest is available when needed for the transport project.

The formal aspects of the property management processes are covered by various legislation including the Building Act 2004, the Property Act 2007, the Residential Tenancies Amendment Act 2020 and as examples.

Our property portfolio is varied and covers all property types.

Waka Kotahi outsource the day to day management of properties to qualified external suppliers. The external suppliers may undertake a range of functions, as required by Waka Kotahi, including some or all aspects of the keys areas of focus mentioned above.

The Waka Kotahi Board (or the appropriate delegated authority holder) must also approve each lease or licence transaction.