TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

From November 2022, Waka Kotahi will start consultation for ITS S&S documents.

A crucial part of ITS S&S framework is the feedback you provide to draft documents. It ensures that our ITS S&S documentation is produced to the highest quality so that we can deliver a safer system for New Zealanders and provide certainty, consistency and clarity for people in the transport system and industry partners.

You only need to register and you will receive communication from us regarding the documents you want to provide feedback on. Get involved in shaping ITS:

Help shape ITS

Upcoming ITS S&S documents for consultation

  • CCTV design standard: specifies the design requirements associated with the installation of closed-circuit television (CCTV) operational cameras and web cameras by Waka Kotahi.
  • CCTV delivery specification – OPS: specifies the minimum requirements for the procurement of closed-circuit television (CCTV) cameras used for operational purposes by Waka Kotahi.
  • CCTV delivery specification – WEB: specifies the requirements for the procurement of closed-circuit television (CCTV) web cameras used primarily by Waka Kotahi to show traffic conditions to the public.
  • VMS delivery specification: specifies minimum requirements for the procurement of all variable message signs.
  • LCS delivery specification: specifies the minimum requirements for the procurement of all lane and carriageway signals.