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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

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A severity rating is a risk-based categorisation of an occurrence, which:

  • allows consistent identification of priority events for discussion and escalation (eg investigation)
  • communicates to the industry the type of incidents we are particularly concerned about, supporting our efforts to move the industry into risk-based thinking, and
  • allows us to track overall levels of safety in the industry, rather than just focus on particular types of incidents and/or simply track the level of reporting.