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This page provides guidance on the specific information required when making an immediate notification and when submitting a Rail accident/incident notification form to the Rail Safety team.

Immediate phone notifications

When an accident or significant incident occurs, the Transport Agency must be contacted as soon as practicable on 0508 7245 555 (usually straight after emergency services have been called).

You will generally be prompted, but the information you need to provide includes:

  • your name and contact details
  • location of incident
  • time of incident
  • confirmation of any casualties or serious injuries
  • brief description of the incident, and
  • details of any rail vehicles involved.

Rail accident or incident notification forms

The accident/incident notification form contains two sections. The first, section A, contains the mandatory fields that must be completed for all notifications (where possible). Section B contains the fields that may be applicable depending on the type of accident/incident and the people/property involved.

The glossary is available as a reference for explanation of the technical terms.

Section A – Requirements for all notification forms

Organisation/licence holder details

These fields are to confirm the notifying organisation and its up to date contact details.

Accident/incident details

Field

What to provide

Incident category

Click the drop-down menu and select the appropriate category for the incident

Incident number/code

The code (if any) used by your organisation to identify the incident

Location

  • The location where the accident/incident took place (eg name of station or level crossing, bridge number etc.)
  • If a rail vehicle (or other mobile plant) is involved and the incident is only detected on arrival at a destination, the location is that arrival point

Line section ID/name

The line name that identifies the section of track where the accident/incident took place

Metrage

The metrage of the incident where metrage is used by the rail licence holder

Date and time of incident

The date and time the accident/incident took place

Severity rating

Click the drop-down menu and select a rating of 1-4 to indicate the severity of the accident/incident (see table below for guidance)

Severity ratings

For guidance when completing the severity rating field, see Rail occurrence severity ratings.

Accident/incident description

This free-text field must contain the following:

  • a clear and complete description of the incident
  • anything known about possible causes of the incident, and
  • details specific to the accident/incident category (see the Accident and incident categories page for guidance on how to complete this field).

Remedial actions taken

This free-text field must contain the following:

  • any actions that have been taken to prevent a recurrence of the incident, and
  • any proposed actions or investigations.

Section B – Specific notification form requirements

Section B of the form contains the fields that only require completion if applicable. For instance if the incident involved a road vehicle, the fields under ‘Road vehicle involved’ must be completed.

Persons involved

Note: This is only completed if a person has been seriously injured or has died.

Field

What to provide

Person type

Click the drop-down menu and select the appropriate option

Fatality or serious injury

Tick the appropriate box

Rail vehicle involved

Field

What to provide

Rail vehicle type

Click the drop-down menu and select the appropriate option

Second rail vehicle involved

Field

What to provide

Rail vehicle type

Click the drop-down menu and select the appropriate option

Road vehicle involved

Field

What to provide

Description of vehicle
(eg make/model)

Identifying features of the road vehicle involved

Description of damage

A description of the damage, if any, the road vehicle sustained

Property damage involved

Field

What to provide

Description of property

Identifying features of the property damaged

Description of damage

A description of the damage incurred, including estimated cost

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