CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

What do I do if I'm having trouble accessing or setting up a toll account? Please call us

Where can I pay for my toll with cash or EFTPOS?

You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations.

List of participating BP and Caltex stations

Toll road frequently asked questions

Email us

For all tolling enquiries please complete our online form, or you can email us at

Toll road question and feedback form

Call us

You can call our tolling contact centre on 0800 40 20 20.

Our current contact centre hours are Monday to Friday, 8am to 5pm. We're also open Saturday and Sunday, 9am to 5pm for tolling enquiries only.