TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

River and Horotiu Bridge Road intersection safety improvements

horotiu bridge road intersection

River and Horotiu Bridge Road intersection safety improvements (photo: Waikato District Council)

Waikato District Council improved safety at a high risk at the River Road and Horotiu Bridge Road intersection by transforming a stop-controlled T-intersection with a safe system roundabout.

Roundabouts reduce the risk of a crash occurring and slow vehicle speeds so that if a crash was to occur, it’s more likely to be survivable. To also increase safety, the speed limit was reduced to 60km/h on the approaches to the roundabout.

Waikato council partnered with Waka Kotahi to deliver the best safe system solution for the community, faster, to reduce risk on the road network.

“It’s been a complete success. From the close partnership with Waka Kotahi, the enhanced and accelerated funding process and completion ahead of programme, all of which has led to the elimination of the serious crash risk at this intersection,” says Gareth Bellamy, Senior Transportation Engineer, Waikato Council.

The intersection is located in a growth area on the outskirts of Hamilton City, which has shown rapid transformation from a rural environment to an increasingly urbanised environment with increased commercial activity, traffic volume and heavy vehicles servicing new industrial developments.

Before the roundabout was built there were 17 reported crashes at the intersection in five years, with four serious injuries and six minor injuries and 11 non-injury crashes. The roundabout aims to reduce death and serious injuries by about 60%.