TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

State Highway 16 Kaukapakapa School variable speed limit

Variable speed limits (VSL) make roads safer for children outside of schools. The Kaukapakapa community told Waka Kotahi vehicle speeds outside the Kaukapakapa School felt too high, and students don’t feel safe getting to and from school.

In February and March 2020, we consulted with the public on this proposed variable speed limit and in August 2020 the new speeds came into effect.

VSL uses electronic signs to lower the speed limit outside schools from 50km/h to 40km/h at peak school traffic times.

Around 5,000 vehicles pass the school each day and Waka Kotahi traffic data indicates that mean operating speeds were higher than the posted speed limit.

We know children outside of schools are most at risk from vehicles, so a variable speed limit at peak school traffic times will provide a safer road environment around the school.

The introduction of a variable speed limit outside Kaukapakapa School is aligned to New Zealand’s road safety strategy, Road to Zero, and its Tackling Unsafe Speeds package, which includes transitioning to lower speed limits around schools to improve safety and encourage more children to walk and cycle to school.

The students of Kaukapakapa School wrote to Waka Kotahi to bring our attention to a safety issue right outside their school gates. We are so pleased we were able to work with them and the wider community, to make changes before any serious accidents occurred.