CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Vehicle safety

Vehicles play a major role in keeping us safe on our roads. 

A vehicle’s ability to prevent a crash or protect its occupants is key to reducing the numbers of deaths and injuries on our roads. The design of the vehicle, its structural integrity and its safety features can lessen the risk to its occupants if a crash occurs, and in some cases, prevent a crash occurring.

Key facts about vehicle safety:

  • You are more than twice as likely to be seriously or fatally injured in a crash in a 1-star than in a 5-star vehicle.
  • 41% of New Zealand’s light vehicles have 1 and 2-star safety ratings. That’s approximately 1.65 million vehicles, out of 4 million in the fleet.