Sign On is the way the Transport Agency manages the identity of people who access our internal corporate information network – and use our applications and resources. It's powered by a system called Okta.
‘Identity management’ means that the Agency has a system to ensure that people are who they say they are – and their right to access those applications and resources is verified.
Sign On will also allow people to reset their own Transport Agency network passwords, rather than having to call the Service Desk.
Sign On provides a foundation for the future that will:
You will receive an email from Okta containing a link to register your Sign On (Okta) account.
Click on the link to be taken to the registration page.
You’ll be asked to enter the following information:
Tips for registering your account:
Secondary email address
Security question
What’s the link to log in to Sign On (Okta)?
https://nzta.okta.com/(external link)
How do I log into Sign On (Okta)?
Use your full email address (Transport Agency, or company email address) –not your user name – and your Transport Agency network password.
What happens if I don’t register?
Can I change to a different language in Sign On?
Yes, but please make sure you only change this setting to a language you actually speak. It can be very difficult to change it back to English if you don’t understand any of the instructions!
How secure is Sign On?
Sign On is powered by Okta, which is a global identity management company. Security is their business – so they have an incredibly high security rating.
Many private companies and government departments both in New Zealand and overseas are using Okta to power the management of identities for people accessing their internal information networks. The Agency talked to Xero and Maritime New Zealand when choosing this identity management system, and in our discussions with them they were very positive about their people’s experience with it.
Check out the Privacy information section also for details on what information is collected from you.
Why am I getting a “Sign in failed!” error message?
Check you are using your full email address - not your username - to sign in, and ensure you are using the correct password.
How do I register if I have lost my registration email?
Go to https://nzta.okta.com(external link) and log in using your Transport Agency or company email address and Transport Agency network password. You will be prompted to complete the registration process.
How do I reset my network password?
Please note that resetting your password in Sign On (Okta) will reset your Transport Agency network password.
What do I do if I get locked out of my account, or my account is expired?
If you’ve been locked out of your account, or it has expired (e.g. contractor past end date), you will not be able to reset your password or unlock your account. You will need to call the Transport Agency Service Desk during business hours on 0800 805 263.
How do I add/change my secondary email address?
I accidentally clicked “I don’t have a secondary email” while registering and now the field is greyed out so I can’t enter it.
Continue the registration process without providing a secondary email address – you can add this later from the Sign In/Okta dashboard by going to the settings button (see instructions above).
I accidentally entered my secondary email address incorrectly – how do I fix it?
I registered a secondary email address and got sent a confirmation email, but when I clicked on the link in the email I got this error message:
The link in the confirmation email expires after 6 days. Clicking on an expired link will cause the message above to appear. To generate a new confirmation email, log into your Sign On account at https://nzta.okta.com/enduser/settings(external link) then add your secondary email address in the “Personal Information” section. A new email will be sent – make sure you click the link in this email within 6 days.
I can’t see the login box on the main Sign On page.
Check you are not using Compatibility View as this can cause the page to display incorrectly.
The “launch this app when I log into Okta” feature is not working.
Check your browser settings – you may need to enable pop ups.
Here is the information about what is being collected from you and why.
Two new pieces of information are being collected from you - your secondary email address and an answer to a security question. This information will be combined with existing information contained in the Transport Agency Active Directory. This information is held for password resets only and will not be used for any other purpose.
NZ Transport Agency legal statement:
If this page didn’t answer your question, you’re having trouble logging in, or you think your account has expired or been locked, please contact the Transport Agency Service Desk during business hours (8am-5pm, Mon-Fri).
Phone: 0800 805 263
Email: service@nzta.govt.nz
If you have a question about InfoHub that is not related to logging in or Sign On, please contact the Transport Agency Information Team during business hours (8am-5pm, Mon-Fri).
Phone: 04 894 6429
Email: informationteam@nzta.govt.nz