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ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

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SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

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Authorised access to the register

Anyone can apply for an authorisation from Waka Kotahi NZ Transport Agency to access current names and addresses in the Motor Vehicle Register.

Applications for access are made under section 241 of the Land Transport Act 1998. Waka Kotahi consults with the Ombudsman, Privacy Commissioner and Police Commissioner (our advising agencies) before deciding whether to grant an authorisation. An authorisation should be for a specific purpose and is subject to any conditions specified by Waka Kotahi.

There are a standard set of terms and conditions for the three most common applicant types, which are Vehicle traders, Finance companies and Insurers, and fuel stations. Access under the previous standard terms expired on 31 October 2022. Anyone previously authorised under these terms and conditions must submit a new application to continue to have access from 1 November 2022, unless they are a member of a representative industry body. The conditions of access have been changed to provide additional privacy protections for the current five-year term which began on 1 November 2022.

Land Transport Act 1998(external link)

Companies and individuals with authorised access to the register

Listed below are the companies and individuals who have been granted authorised access to the Motor Vehicle Register (MVR) under section 241(1) of the Land Transport Act 1998 outside of the standard terms and conditions. This list is updated fortnightly.

Companies and individuals who have been granted authorised access [XLSX, 229 KB]