CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Proving your identity

When you register a vehicle in your name you'll need to provide evidence of your identity. Your proof of ID must be the original. We don't accept photocopies or faxes, even if they are 'certified copies'.

Acceptable ID for an individual

Documents that confirm your date of birth, full name and signature, such as:

  • a New Zealand photo driver licence (note: this is the only form of ID acceptable for the online transaction)
  • full birth certificate and Eftpos or credit card (for the signature)
  • a valid New Zealand temporary driver licence (21 days from date of issue). Note: Some temporary driver licences are not valid forms of ID. Your licence card will note this
  • overseas driver licence
  • New Zealand passport
  • overseas passport.

Renew vehicle licence online

Acceptable ID for a company or organisation

  • Your NZ Transport Agency customer number. Don't have one? Contact us for more information.
  • Your certificate of incorporation. You can get a copy from the New Zealand Companies Office. In this case the copy is acceptable proof.
  • Your NZ Business Number (NZBN). Don’t have one? Contact us for more information.

Contact us
New Zealand Companies Office website(external link)