TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Importing a vehicle

If you are considering importing a vehicle to New Zealand, we recommend you use an entry certifier. The process can be lengthy and you will need to collect the correct supporting information for your application. Entry certifiers assess whether or not vehicles meet the applicable standards and can be registered for use on New Zealand roads.

However, if you want to import the vehicle independently we recommend that you talk with an entry certifier early in the process to get their advice on your vehicle’s suitability. If your vehicle doesn't meet the standards on arrival, it may be too late to do anything about it. 

If the vehicle will never be used on the road, then you don't need to register it or meet the standards.

From 1 December 2022, if you’re importing a light vehicle, you must hold a Clean Car Standard CO2 account, where the CO2 emission rating of your vehicle will be recorded and determine whether a charge is to be paid or a credit earned. Without this information, vehicles cannot complete entry to New Zealand and be registered. 

More information on Clean Car Standard

Important: Before importing a vehicle, we also strongly advise you to check whether your vehicle is subject to a safety recall.  See Safety-related recalls for more information.