CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

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Surrender your RUC licence

If you've bought too much RUC and don't want to buy an overlap licence, you can apply to surrender your RUC licence and get a refund instead.

Buying an overlap licence

Warning

If your refund is approved, your RUC licence will no longer be valid and you must destroy it. If we later find that the RUC licence label is still in use, we'll issue an invoice to recover the refunded amount. 

Application for surrender of RUC licence and refund

Why are you surrendering your RUC licence?

You can't surrender your RUC licence and apply for a refund because you're selling the vehicle. 

The RUC licence must stay with the vehicle when you sell it.

Selling a vehicle

 

 

 

 

 

 

You may not be able to surrender your licence for any other reason.

Please call us on 0800 655 644 before you apply to surrender your licence.

  

 

 

 

 

 

 

RUC licence details

Is your RUC licence more than two years old?
Hint: there's an issue date in the bottom right corner of the licence label.

You can't surrender your RUC licence and apply for a refund if it's more than two years old. 

This is set out in section 35(2) of the Road User Charges Act 2012.

Instead, you'll need to buy a new RUC licence online and enter your current odometer/hubodometer reading to 'overlap' your current licence. 

Buy RUC online

Instructional video about overlapping your RUC licence

 

 

 

 

 

 

 

 

Are you surrendering the whole licence or just part of the licence?

As soon as your refund has been approved, you'll need to buy a new RUC licence that starts from the odometer or hubodometer reading you enter below. We'll let you know when your refund has been approved. 

Applicant details

Who is this application for?

Transaction details

Hint: the licence number is in the bottom left corner of the licence label.

Contact details

To avoid delays, please provide details that we can use to contact you if we need to. 

Bank account details

Please don't use hyphens: use the format 00 0000 0000000 000

You MUST upload proof of the bank account details

This could be a screenshot, scan or photo of something from your bank, clearly showing the bank's logo, the bank account holder's name and the bank account number. 

If you don't give us proof of the bank account, we won't be able to pay your refund. Your refund will be delayed while we contact you for evidence of the bank details. 

Do you want us to save the bank account details for any future refunds?
We can only save the bank account details if they are in the same name as the person or company registered for this vehicle.

Declaration

The information you provide is required to process your road user charges request. If you don't provide the information required, we may not be able to process your request. Waka Kotahi (as the RUC collector) will hold, store, use and share any personal information contained in your request in accordance with the Road User Charges Act 2012, Land Transport Act 1998, Privacy Act 2020 and Official Information Act 1982. You can ask us for a copy of, or to correct, any personal information we hold about you. Email info@nzta.govt.nz or write to Waka Kotahi, Private Bag 11777, Palmerston North 4442. 

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