CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

This is draft guidance, and we welcome your feedback

The New Zealand Public Transport Design Guidance (PTDG) support regional and local councils to deliver high-quality, user-centric public transport. It provides a ‘one-stop-shop’ of best-practice guidance, specifically suited to New Zealand’s regulatory and operating environment.

The design principles of the guidelines are to be:

  • accessible
  • safe
  • affordable
  • operationally efficient
  • and to support mode shift and positive urban design.

Guidance development

Waka Kotahi NZ Transport Agency developed the guidance collaboratively with an industry reference group, which includes members from a representative body of public transport operators and a range of councils (regional, local, Auckland Transport). These members are from across New Zealand, reflecting a range of contexts and perspectives.

The guidance currently focuses on infrastructure, currently available here:

Public transport design guidance

We’re working hard on other key infrastructure topics that we expect to become available over the next year - for now you’ll see a ‘coming soon’ timeframe for these. If you would like to be added to the PTDG mailing list so that we can let you know when new guidance is released please email ‘subscribe’ to

All topics are being released in draft form for six months while we seek your feedback. Following this they’ll be refined and then it’s expected that they will be finalised and ratified.

Other potential public transport topics, such as guidance focused on network planning or operational matters, may be developed in the future. The priorities for public transport guidance development in New Zealand are being identified as we work with our reference group.

We welcome your feedback on the current suite of guidance, and ideas for how our PTDG programme might help you deliver better public transport in the future.

You can take our short survey here:

Public transport design guidance survey(external link)

or email us your feedback on the guidance to: 

More information about sending feedback

Related guidance

Public transport research

Waka Kotahi invests in innovative and relevant research, which plays a critical role in contributing to the government's goals for land transport.

The summary below provides an overview of research we have commissioned relevant to public transport. Click on a topic to view the reports.

View the entire list of public transport related research projects [PDF, 74 KB]