CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi NZ Transport Agency does not directly provide public transport services. We set policies and invest in services that are then delivered by regional councils and Auckland Transport. Regional councils and Auckland Transport contract private operators to provide public transport using buses, trains and ferries in our cities.

Waka Kotahi NZ Transport Agency’s role in planning and investment for public transport

Half price public transport fares 

As part of the transport temporary relief package, public transport services across Aotearoa New Zealand will have half price fares for three months from 1 April 2022.

Find out more about the half price public transport fares

Regional public transport timetables and journey planners

Use these links to get information about timetable information, fares, concessions and routes in your region. Hard copies are usually available at your local public library, council office and bus and train stations.

Other bus, train and ferry services

In addition to public transport services managed by regional councils, there are other passenger services provided on buses, trains, ferries, taxis and specialist vehicles. 

School buses

Contact your regional transport service provider for the local school timetable.

Regional public transport timetables

The Ministry of Education website provides more information on transport matters that apply to schools.

Property, procurement and school transport(external link)

Interregional bus, ferry and train services

Check these longer distance travel options:

Services for people with disabilities and people over 65

Most public transport services in New Zealand provide wheelchair access. Urban public transport buses must meet an accessibility standard set out in our Requirements for urban buses document.

Requirements for urban buses

For long-distance services we recommend that you check with the operator about the accessibility of their services before you travel.   

Total Mobility

New Zealand also has a scheme of subsided taxis for people with disabilities. To be eligible for this, you must be assessed against the criteria and issued with an ID card from a particular region.

Total Mobility scheme

Total Mobility scheme policy guide for local authorities [PDF, 402 KB]

SuperGold card free off-peak public transport

If you have a SuperGold card you can travel free on off-peak rail, bus and harbour ferry services that form part of the public transport network. The SuperGold card is a discount and concession card issued free to everyone 65 years and over, and anyone under 65 who receives New Zealand Superannuation or a veteran’s pension.

SuperGold cards(external link)