The five main types of passenger services and when you need a transport service licence.
Information for passenger service operators, including transport service licence requirements, legislation you should be familiar with and requirements your vehicles and drivers must meet.
Responsibilities that taxi services must meet, including operating rules, driver requirements and record keeping.
Passenger service responsibilities include ensuring that drivers are licensed, are fit to drive, and follow traffic laws and any local bylaws.
What a passenger service vehicle is and what requirements there are to operate one.
In some situations volunteer drivers are exempt from having a P endorsement, and organisations may be exempt from having a passenger service licence.
Outlines the responsibilities and requirements of drivers and operators of private hire passenger services.
What does the term 'hire or reward' mean?
A guide to what you can expect when using a passenger service, some tips for using taxis, and details on how to make a complaint.
These pages explain how passenger services in New Zealand will work from 1 October 2017 and help you prepare for the change.
This includes taxis, shuttles, private hire vehicles and app-based passenger services. There are also changes for dial-a-driver and third party facilitated carpool operations , and for large passenger services (vehicles with 13 seats or more, including the driver).
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New Zealand Government