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Contact us

Ways to get in touch

Get in touch with the Transport Agency online

Call the Transport Agency

Connect with the Transport Agency

Common questions

Find answers to our most commonly asked questions.

Is there a problem with the tolling website?

AlertWe are currently experiencing some problems with our new online tolling system. Our team is working to fix the problem. The system will be temporarily unavailable while this issue is resolved.

  • You can still travel on our toll roads
  • We have extended the period to pay toll from 5 to 19 days during this time
  • You can call our contact centre on 0800 40 20 20 to make a payment (please have your credit or debit card and licence plate number to hand)
  • Customers with accounts are unaffected
  • No other Transport Agency transactions are affected
  • We will be updating this page regularly so check back here for further information.
Where’s the nearest agent? Find a driver licensing agent in your area
How can I tell you my new home or company address? You can change your address online. 
I didn’t receive my vehicle licence (rego) label. What do I do?

If you still haven't received your licence label phone us on 0800 108 809. If you have lost your label, a replacement can be obtained from any of our agents by completing an Application for replacement label (form MR6) at a cost of $4.11. Our agents are:

  • NZ Post
  • Automobile Association
  • Vehicle Testing NZ
  • Vehicle Inspection NZ.

Alternatively, a replacement label can be posted to you. Please phone us on 0800 108 809 to make payment via credit card and arrange for the label to be posted to you.

Where can I find a list of CoF (certificate of fitness) agents? Use this interactive map to find a CoF agent in your area. (external link)
Where can I find a WoF (warrant of fitness) agent? There are around 3200 WoF agents in New Zealand. Look in the Yellow Pages (external link) (external link)  to find your nearest agent.

Feedback and complaints

Call us

Our contact centres are open Monday to Friday, 8am–6pm (8am - 8pm for Tolling enquiries).  We're also open Saturday and Sunday, 9am to 5pm for Tolling enquiries only. 

We aim to reply to you within three working days of receipt, but we may take longer to respond if there’s a public holiday. If your enquiry is urgent please call us on the relevant number below.

Contact centre

Freephone number

Driver licensing

0800 822 422

Road user charges

0800 655 644

Latest highway information (24/7)

0800 44 44 49

Motor vehicle licensing and registrations

0800 108 809

Tolling

0800 40 20 20

Overdimension permits

0800 683 774

Practice (external link)
(Novice driver programme)

0800 772 284

If you’re calling from overseas

+64 6 953 6200

Media enquiry?

For media enquiries, talk to one of our media team.

Our offices

Palmerston North Office

Level 3, 43 Ashley Street
Palmerston North

Private Bag 11777
Palmerston North 4442
New Zealand

Telephone: 64 6 953 6396
Fax: 64 6 953 6203

National Office

Victoria Arcade
50 Victoria Street
Private Bag 6995
Wellington 6141
New Zealand

Telephone: 64 4 894 5400
Fax: 64 4 894 6100

Whāngārei

Walton Plaza, 1st Floor
4 Albert St
Whāngārei

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 430 4355
Fax: 64 9 459 6944

Please note: state highways services only from this office

Auckland

Level 11, HSBC House
1 Queen Street

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 969 9800
Fax: 64 9 969 9813

Hamilton

Level 1, Deloitte Building
24 Bridge Street

PO Box 973, Waikato Mail Centre
Hamilton 3240
New Zealand

Telephone: 64 7 958 7220
Fax: 64 7 957 1437

Tauranga

3rd Floor
Harrington House
32 Harington Street
Tauranga 3110

PO Box 13-055
Tauranga Central
Tauranga 3141

Telephone: 07 927 6009
Fax: 07 578 2909

Napier

Level 2, Dunvegan House 
215 Hastings Street

PO Box 740
Napier 4140
New Zealand

Telephone: 64 6 974 5520
Fax: 64 6 974 5529

Wellington

Level 9, PSIS House
20 Ballance Street

PO Box 5084, Lambton Quay
Wellington 6145
New Zealand

Telephone: 64 4 894 5200 
Fax: 64 4 894 3305

Blenheim

Marlborough Roads
Level 1, The Forum
Unit 2.4, Market Street

PO Box 1031
Blenheim 7240
New Zealand

Telephone: 64 3 520 8330
Fax: 64 3 577 5309 
Note: we do not provide licensing at this office

Christchurch

Airport Business Park, Unit C
92 Russley Road

PO Box 1479
Russley
Christchurch 8140
New Zealand

Telephone: 64 3 964 2800
Fax: 64 3 964 2793

Dunedin

Level 2, AA Centre
450 Moray Place

PO Box 5245, Moray Place
Dunedin 9058
New Zealand

Telephone: 64 3 951 3009
Fax: 64 3 951 3013

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This work is licensed under a Creative Commons 3.0 Attribution New Zealand Licence

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